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The Help Den Customer Privacy Policy
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1. Introduction
The Help Den ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with The Help Den (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
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2. Information We Collect
2.1 Personal Information
When using The Help Den, we may collect the following types of personal information:
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Name: If provided during interaction or account creation.
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Email Address: If provided for communication or registration.
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Phone Number: For SMS or phone support.
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Business Address: If provided for communication, registration or support.
2.2 Usage Data
We collect information related to how you interact with the Service, including:
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Chat history and interaction logs.
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Preferences and settings used while interacting with the Service.
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Time and date of interactions.
2.3 Cookies
We use cookies and similar tracking technologies to enhance your experience, such as remembering preferences and analysing user behavior. You can manage or disable cookies through your browser settings, but this may affect your experience with the Service.
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3. How We Use Your Information
We use the collected information to:
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Provide, operate, and maintain the Service.
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Improve and personalise user experience.
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Respond to user inquiries and provide customer support.
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Perform analytics and monitor usage trends.
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Prevent fraud and ensure the security of the Service.
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Send promotional communications, if opted in.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following instances:
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With Service Providers: Third-party vendors who assist in operating the Service (e.g., outsourced support).
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Legal Compliance: If required by law, such as in response to a legal request or court order.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information. However, no data transmission over the internet or storage system is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon request, we will delete or anonymize your information unless certain legal requirements apply.
7. Your Rights
You have the following rights regarding your personal information:
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Access: You can request access to the information we hold about you.
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Correction: You can ask us to correct inaccurate or incomplete data.
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Deletion: You can request the deletion of your personal information.
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Opt-Out: You can opt-out of receiving marketing communications at any time.
To exercise any of these rights, please contact us using the contact details provided below.
8. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies before providing any personal information.
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated effective date.
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10. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the bottom of this privacy notice.
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The Help Den registration is ZB744823.
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The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Helpline number: 0303 123 1113
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Website: https://www.ico.org.uk/make-a-complaint
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11. Contact Us
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If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
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Email: mairead@thehelpden.co.uk
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Phone: 07900011171
By using The Help Den, you agree to this Privacy Policy and its terms.
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Last updated: 10th September 2024